Reward Tips

Each promotion has date ranges in which you can purchase and submit your information to receive your Reward. You must make your purchase within the dates stated on the Official Reward Claim form. Unless noted in your offer requirement details, the delivery date is not taken into account, just the purchase/order date. Make sure you mail in your completed form before the printed submission date (or submit online when available). You should always try to submit your request 5-7 days before the expiration date to make sure you meet all of the requirements. Please note that we are not responsible for submissions that are lost, damaged, misdirected, delayed or failed to be received.

Complete all of the information requested on your Reward Request form. Do not leave anything blank. If we ask for it, we need it to verify your purchase! Print clearly, preferably with black or blue ink, using block letters. If we can’t read it we can’t process it. Sign and date the Reward form (if required) and mail on time. If you file online, make sure that you complete all steps and print a copy of your final submission.

The Reward Request form will list exactly what you need to purchase/complete to receive your Reward. Check for the exact product name, or size and any identifying part number/SKU. The offer details will list the product(s) that must be purchased so that you can ensure you have purchased the correct product(s). If you think you have not purchased the required product(s), check with the store/online site where you made your purchase.

Check your Reward form to locate any additional information that is needed. Most Rewards require you to send specific proofs of purchase so don’t throw anything away! You may be required to send in original materials, so make sure you check your Reward form for specific instructions.

Store Register/Purchase Receipt - If we have any questions about anything you are submitting, your photocopies/scans/digital captures may help us resolve them. This will also assist you if you need to follow-up on your reward submission. Make sure to note your offer number so that you can check your status online. Without copies of everything you sent in, it may be difficult to resolve potential issues that may occur.

Web Confirmation/Shipping Slip - If you purchased online you should receive a purchase confirmation via email as well as a packing slip with the product. Check your Reward form to verify what needs to be mailed in to confirm your purchase. You may want to circle the purchase on your slip to ensure we identify the correct product.

If we have any questions about anything you are submitting, your documentation may help us resolve them. This will also assist you if you need to follow-up on your Reward submission. Make sure to note your offer number so that you can check your status online. Without copies of everything you sent in, it may be difficult to resolve potential issues that may occur.

Mail your completed Reward form and any additional requirements to the address listed on your Reward form. Make sure you provide the proper postage for your mailing, especially if you are required to mail to an address outside your country. Different Reward offers have different fulfillment timelines. For instance, your offer terms and conditions may state that you allow 8-12 weeks for your submission to be received, processed and payment sent to you. If it has been 12 weeks since you mailed your submission and you have not yet received your Reward, click on "Track Your Reward" to check on the status of your submission.